Privacy Policy — Crash Game Pakistan

Crash game is an online gaming platform operated at crashgame.click, serving players in Pakistan. In data protection terms, crash game is the "data controller" — meaning we are the organisation responsible for deciding how and why your personal data is processed when you use our platform.

This Privacy Policy applies to all services offered through crashgame.click, including account registration, slot and crash game titles, cricket betting, PSL betting markets, the VIP Club, deposit and withdrawal features, bonus promotions, the refer-a-friend programme, and any customer support interactions.

If you have any questions about this policy or how crash game handles your data, you can reach our team at any time: support@crashgame.click. We aim to respond to all privacy-related queries within 5 business days.

Crash game collects only the personal data that is genuinely necessary to operate your account safely, process your transactions, and comply with applicable legal and regulatory requirements. Here is a breakdown of the categories of data we collect:

Crash game collects data through several channels, all of which are directly connected to your use of the platform:

• Direct submission: Information you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically as you use crashgame.click, including through cookies and similar tracking technologies (see Section 7 for details).
• Payment processors: When you make a deposit via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, our payment processing partners share transaction confirmation data with crash game to credit your wallet. Full payment credentials are never seen by crash game's internal systems.
• Third-party verification services: Where required for identity verification, crash game may use third-party services to confirm the authenticity of identity documents. These services process your data only for the purpose of verification and are contractually bound to protect it.
• Referral programme: If you arrive at crash game through the refer-a-friend programme, the referring player's account ID is associated with your registration. No additional personal data about you is shared with the referring player.

Every use of your personal data by crash game has a specific, legitimate purpose. We do not use your data for anything beyond what is described here:

• Account operation: To create, manage, and maintain your crash game account, including processing login sessions and keeping your account settings up to date.
• Identity and age verification: To confirm that you are eligible to use crash game — at least 18 years old and a resident of Pakistan — as required by our Terms and Conditions.
• Financial transactions: To process deposits and withdrawals in PKR through your chosen payment method, maintain transaction records, and handle any payment disputes.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact us through live chat or email.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, money laundering, and other prohibited conduct on crash game.
• Legal and regulatory compliance: To meet obligations under applicable law, including maintaining transaction records for required retention periods and cooperating with lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: To monitor usage patterns for signs of problem gambling behaviour and to enforce self-imposed limits, cool-off periods, or self-exclusion requests made through your account settings.
• Platform improvement: To analyse how crash game is used so we can fix problems, improve features, and build new tools that genuinely benefit Pakistani players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via SMS, email, or in-app notifications — but only with your consent and with an easy opt-out available at all times (see Section 11).

Crash game does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually required to protect it:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT network banks, and Visa/Mastercard processing gateways receive the minimum data necessary to process your transactions. Each of these services has its own privacy practices, but crash game only works with processors who meet our security standards.
• Identity verification providers: Third-party KYC verification services may receive copies of identity documents you submit. They process this data solely for verification purposes and do not retain it for any other use.
• Platform technology providers: Companies that provide software infrastructure, cloud hosting, or analytics tools used to run crash game may process anonymised or pseudonymised data as part of delivering those services. They act only on crash game's instructions.
• Legal and regulatory authorities: Where required by law or in response to a valid court order or regulatory request, crash game may disclose relevant account or transaction data to Pakistani law enforcement or regulatory bodies. We will not disclose more than is legally required.
• Business transfers: In the event of a merger, acquisition, or sale of crash game's business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and the implications for their data before it takes place.

Crash game takes the security of your financial data extremely seriously. All deposit and withdrawal transactions are processed through PCI-DSS compliant payment gateways. This means crash game's servers never store complete card numbers, CVV codes, or mobile wallet PINs — that sensitive data is handled exclusively by the payment processor.

What crash game does store is a transaction reference, the payment method type (e.g., "Easypaisa"), a masked identifier (e.g., the last four digits of a card or the first three digits of a mobile number), the amount, and the timestamp. This is the minimum needed to maintain your transaction history and process any payment disputes.

All data transmitted between your browser or app and crashgame.click is encrypted via TLS (Transport Layer Security). Our servers use encrypted storage for all personal data. Access to financial records within crash game is restricted to authorised personnel on a strict need-to-know basis and is logged for audit purposes.

Two-factor authentication (2FA) is available for all crash game accounts and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised access to your account and the financial data it contains.

Crash game uses cookies and similar technologies on crashgame.click to make the platform work properly and to understand how it is being used. Here is a plain-language explanation of what each type does:

• Essential cookies: Required for the platform to function. These handle login sessions, keep you authenticated between page loads, and maintain your account preferences (such as language or deposit method). You cannot use crash game without these, and they cannot be turned off.
• Performance cookies: Collect anonymised information about how pages are used — which games are visited most, where errors occur, and how long pages take to load. This data is used to improve crash game's performance. No personal information is linked to these cookies.
• Functional cookies: Remember your preferences to personalise your experience — for example, remembering your preferred deposit method or your last-played game. These are optional but improve convenience.
• Analytics cookies: Help crash game understand usage patterns at an aggregate level. The data collected is not used to identify individual users — it is used to understand how the platform is used across all players to guide product improvements.

Crash game does not use third-party advertising cookies or tracking pixels that would follow you to other websites after you leave crashgame.click. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies will prevent crash game from functioning correctly.

Crash game keeps your personal data for as long as it is genuinely needed and no longer. Retention periods vary by data type based on the purpose for which it was collected and any applicable legal requirements:

• Active account data: Retained for the lifetime of your crash game account plus a minimum of five years after account closure, to meet regulatory record-keeping requirements and to resolve any late-arising disputes.
• Transaction and betting records: Retained for a minimum of seven years after each transaction, consistent with financial record-keeping requirements.
• Identity verification documents: Retained for five years after account closure or the date of verification, whichever is later.
• Support communications: Retained for three years after the last interaction, to enable context for any follow-up contact.
• Technical and usage logs: Retained for 12 months in full, then aggregated and anonymised for longer-term trend analysis with no personal identifiers.
• Marketing consent records: Retained for as long as your marketing preferences are active plus three years, as evidence of consent.

When data reaches the end of its retention period, it is securely deleted or anonymised in a way that means it can no longer be connected back to your identity. Crash game conducts regular data audits to ensure retention periods are adhered to.

You have meaningful rights over the personal data crash game holds about you. These are not difficult to exercise — contact our support team and we will process your request promptly:

• Right of access: You can request a copy of all personal data crash game holds about you. We will provide this in a readable format within 30 days of your request.
• Right to rectification: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For most data — such as your mobile number or email — you can update this directly in your account settings without needing to contact us.
• Right to erasure: Also known as the "right to be forgotten." You can ask crash game to delete your personal data. We will honour this request subject to any legal obligations that require us to retain certain records (e.g., transaction history for regulatory compliance). Deletion requests for active accounts will also close the account.
• Right to restrict processing: You can ask crash game to limit how your data is used in certain circumstances — for example, if you dispute the accuracy of your data while we investigate.
• Right to object: You can object to the processing of your data where crash game relies on "legitimate interest" as the legal basis. You can also object to receiving marketing communications at any time (see Section 11).
• Right to data portability: You can request your data in a structured, machine-readable format for transfer to another service where technically feasible.

To exercise any of these rights, contact crash game at support@crashgame.click with the subject line "Data Rights Request." We will acknowledge your request within 24 hours and fulfil it within 30 days. Complex requests may take longer, in which case we will keep you informed.

Crash game is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Registration on crash game requires a date of birth, and accounts where the player is identified as being under 18 are immediately closed and any data collected is deleted.

If you believe a minor has created an account on crash game or that their personal data has been submitted to the platform, please contact us immediately at support@crashgame.click. We take underage access extremely seriously and will act on any such report as a priority.

Parents and guardians concerned about underage access to online gaming platforms are encouraged to use internet filtering and parental control tools on devices that may be used by minors. More information on safeguarding is available on our Responsible Gaming page.

Crash game will only send you marketing communications — including bonus offers, promotional SMS, email newsletters, and PSL season alerts — if you have consented to receive them. Consent is collected at registration and can be changed in your account preferences at any time.

Every marketing communication from crash game includes a clear and easy opt-out mechanism. You can also update your communication preferences at any time by:

• Logging into your crash game account and navigating to account settings, then notification preferences.
• Clicking the unsubscribe link in any marketing email we send.
• Replying STOP to any promotional SMS from crash game.
• Contacting our support team at support@crashgame.click and requesting removal from all marketing lists.

Please note that opting out of marketing communications does not stop crash game from sending you transactional messages related to your account — such as deposit confirmations, withdrawal notifications, and security alerts. These are essential account communications, not marketing, and they will continue regardless of your marketing preferences.

Crash game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in how we explain our practices. When we make material changes, we will notify you — either through a banner on crashgame.click, a notification in the platform, or an email to your registered address — before the changes take effect.

The date at the top of this page always shows when the policy was last reviewed. We recommend checking back periodically. Continued use of crash game after a policy update constitutes acceptance of the revised version.

If you have any questions, concerns, or requests related to this Privacy Policy or the way crash game handles your personal data, please contact us:

• Email: support@crashgame.click
• Live chat: Available 24/7 on crashgame.click
• Subject line for privacy queries: "Privacy Policy Query" or "Data Rights Request"

We aim to respond to all privacy-related correspondence within 5 business days. This Privacy Policy was last reviewed and updated on 1 January 2025.